Overhead Door
Reviews and Complaints
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Verified Reviewer | Springfield, MissouriOrder canceled after waiting 8 months.
After waiting eight months for garage doors my order was canceled. The sales person said either the owner or my contractor must have canceled the order.
I am the owner and I did not cancel the order. My contractor did not cancel the order and after Overhead Door of Springfield investigated I was told the phone records shows that we did not contact the on or near the date the doors were canceled.
When contractor was contacted after the matter was investigated he was told that the order was canceled and if we wanted to start the process over it could take up to 2 years and we would have to pay the current price which is double what the original contract was for. I was a loyal customer and have purchased doors from them at 2 other homes.
- Poor custmer service
Preferred solution: Let the company propose a solution
User's recommendation: Worst customer experience I have ever had.
Customer satisfaction
- Fast appointment
- Quick response and honesty
- Friendly repair man
Very satisfied with service provided to repair my garage door.
User's recommendation: 10
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCost and shoddy work
- Parts still not balanced
Preferred solution: Let the company propose a solution
User's recommendation: Use Precision and save and get it repaired correctly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Service
User's recommendation: Do not use if you need parts quick.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waterbury, ConnecticutUnable to get assistance via telephone
Preferred solution: Let the company propose a solution
User's recommendation: My recommendation is to wait on purchasing this system or explore others as they have a terrible support system.
Bad Service
User's recommendation: dont use
Ripped off - did not deliver on time
User's recommendation: DO NOT ORDER OR BUY FROM THEM!
Get sevice charges up front / cost of the job
- Fast appointment
- Friendly
- Knowledgeable tech
- Pricey service charge
Preferred solution: Price reduction
Replacement garage door opener
Remotes got smashed are lost so bought a new remote buy Chamberlain That was supposed to be able to control multiple openers one listed was the overhead door opener but it may have been made by Genie the ones I have in the garage just say overhead door with a manufacturer from Shelbyville Indiana. When I searched on the internet I found overhead you're listed along with pissed consumer.
Com and the number in Lewisville Texas. I called that number and spoke to Paulette was actually referred to her she said no shipping was available and there were in Rancho Cucamonga and I asked her if I prepaid for everything would they ship she put me on hold for about 14 minutes and then the line went to her voicemail at which time I left my name and phone number for her to call me back. I never got a call back but later on I got these emails which I had filled out the form for to start a conversation.
So when I am looking for is access codes to be able to use my new Chamberlain dual Clicker remote with the overhead door closer that I have installed.. my remote number is klik3u so far I've not been able to figure out how to make it work but I have several pictures of the door closer and the circuit board inside
Preferred solution: Let the company propose a solution
Check price before repair
- Friendly repair man
- High priced
Preferred solution: Price reduction
Awesome professional
Defected doors
Find another company
Preferred solution: Let the company propose a solution
No show / no call to reschedule
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