Clint B Bdb

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Verified Reviewer
| map-marker Springfield, Missouri

Order canceled after waiting 8 months.

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After waiting eight months for garage doors my order was canceled. The sales person said either the owner or my contractor must have canceled the order.

I am the owner and I did not cancel the order. My contractor did not cancel the order and after Overhead Door of Springfield investigated I was told the phone records shows that we did not contact the on or near the date the doors were canceled.

When contractor was contacted after the matter was investigated he was told that the order was canceled and if we wanted to start the process over it could take up to 2 years and we would have to pay the current price which is double what the original contract was for. I was a loyal customer and have purchased doors from them at 2 other homes.

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Cons:
  • Poor custmer service

Preferred solution: Let the company propose a solution

User's recommendation: Worst customer experience I have ever had.

Gary B Swj
map-marker Binghamton, New York

Customer satisfaction

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I am writing to say I had great service from Doug on 12/2 at my residence. Very professional Sincerely Gary D. Bullock
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Pros:
  • Fast appointment
  • Quick response and honesty
  • Friendly repair man
bob c Abe
map-marker Fords, New Jersey

Very satisfied with service provided to repair my garage door.

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Technician Sean spent the necessary time and to replace parts and tested operation of garage door. Demonstrated knowledge of problem quick for fast repair decision. Good customer relation.
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User's recommendation: 10

Jan K Hng

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Verified Reviewer

Cost and shoddy work

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My garage door would not open and so I called Overhead garage Door company. Not knowing these seemed to be independent little service companies the first one put in a new rollers. still broke and second man came and put know opener and wired it and handed me two garage door openers. still did not work and 3rd man pounded on the track etc. to better align the rollers moving on the track. I saved the invoices in a file in Yahoo for $2200.00 and now today I have discovered they are asking for a yearly fee to somehow see my invoices. Duh, I should have printed them out. My garage door used to let me lift the wood door for 36 years and now I have never been able to lift the door and today a black rubber cable broke. I find out from the neighbor I could have had all new door and parts for $1400. from Precision. 3 men, 3 contractors, and an overage charge of $800.00. Watch your pocketbook.
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Loss:
$2000
Cons:
  • Parts still not balanced

Preferred solution: Let the company propose a solution

User's recommendation: Use Precision and save and get it repaired correctly.

Steve G Moi

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Verified Reviewer

Poor Service

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I ordered parts from overheaddoorpartsonline.com and they do not offer any way to track order. Called the 800 number and the person seemed to care less. They have shipped USPS so I will not know when the parts will come. I can not use my garage door until the parts come.
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User's recommendation: Do not use if you need parts quick.

edward m Shx

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Verified Reviewer
| map-marker Waterbury, Connecticut

Unable to get assistance via telephone

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we have lost the connection to the Overhead Door anywhere system, I called the 800 number on Wednesday and a recording stated that due to the overwhelming volume of calls the wait time would be 2 hours or I could press 1 and someone would call me back, I pressed 1 and nobody called on Wednesday, same experience on Thursday and today when I called the recording said that there had been a problem with system backup but loggingl in and out of the account should restore the connection. I have tried that and no success, also pressed 1 for the 3rd day in a row and still no call back. Huge failure taking place, have to wonder whether they are going out of business or just don't care about their customers.
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Preferred solution: Let the company propose a solution

User's recommendation: My recommendation is to wait on purchasing this system or explore others as they have a terrible support system.

Anonymous
map-marker Sioux Falls, South Dakota

Bad Service

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I called overhead door because my door would not go up well to begin with the door was level. They spent over an hour un-leveling the door saying that will fix the problem i kept telling them I want it level which it touched the floor before, now they blame the floor, wall header etc, it was level just hard to open, spring winds, than almost an hour and a half later they say oh it could take 3 hours for us to redo what they did, the door and make it level to begin with, I made it clear I want the door level, i am going to dispute with my credit card company as this is poor service they also said it will take longer because it was only one person, that is a joke they knew the size of the door to begin with so why only send one person. Do not ever use these people.
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User's recommendation: dont use

Anonymous
map-marker Oklahoma City, Oklahoma

Ripped off - did not deliver on time

Paid 9.62 in shipping and handling for a remote control that weighed less than 1 lb. was supposed to be a 2 day delivery and ended up being a 5 DAY delivery!!!
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User's recommendation: DO NOT ORDER OR BUY FROM THEM!

Anthony L Dhl

Get sevice charges up front / cost of the job

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called to get a spring replaced ( 19 years old) Door was making a great deal of noise opening and closing . . James , tech, came out and said I don't need a new spring that the noise was produced by the hinges . sprayed the hinges and charged me 105 service call, and 15.98 for a can of spray . He was very nice and professional . was at my home max 15 minutes . I guess I should have inquired about minimum service charge for just coming out . The bad part is my hinges still make a lot of noise opening and closing .Back to square one . Would not recommend Overhead Door in the future even though tech seemed very knowledgeable .
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Pros:
  • Fast appointment
  • Friendly
  • Knowledgeable tech
Cons:
  • Pricey service charge
Reason of review:
Pricing issue

Preferred solution: Price reduction

Eartha Sdl

Replacement garage door opener

Overhead Door - Replacement garage door opener
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Overhead Door - Replacement garage door opener - Image 3
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Overhead Door - Replacement garage door opener - Image 5

Remotes got smashed are lost so bought a new remote buy Chamberlain That was supposed to be able to control multiple openers one listed was the overhead door opener but it may have been made by Genie the ones I have in the garage just say overhead door with a manufacturer from Shelbyville Indiana. When I searched on the internet I found overhead you're listed along with pissed consumer.

Com and the number in Lewisville Texas. I called that number and spoke to Paulette was actually referred to her she said no shipping was available and there were in Rancho Cucamonga and I asked her if I prepaid for everything would they ship she put me on hold for about 14 minutes and then the line went to her voicemail at which time I left my name and phone number for her to call me back. I never got a call back but later on I got these emails which I had filled out the form for to start a conversation.

So when I am looking for is access codes to be able to use my new Chamberlain dual Clicker remote with the overhead door closer that I have installed.. my remote number is klik3u so far I've not been able to figure out how to make it work but I have several pictures of the door closer and the circuit board inside

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Reason of review:
Just trying to get a remote to work with the existing overhead door controller I have no means of getting in and out of my garage using the existing controller as I do not have the original remote

Preferred solution: Let the company propose a solution

Hugh t

Check price before repair

Employee friendly However there less than an hour, To screw in 3 bolts and replace a sensorwire. Charged $129.00 Over charged
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Pros:
  • Friendly repair man
Cons:
  • High priced
Reason of review:
Pricing issue

Preferred solution: Price reduction

KARON R Smx
map-marker Richmond, Kentucky

Awesome professional

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TECHNICIAN : JOE KICK GREAT JOB THANK U SO MUCH
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Reason of review:
Good customer service
Anonymous
map-marker Doylestown, Pennsylvania

Defected doors

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Owner of franchise called me weeks ago- said that he would handle it. Door still wont open properly- and hardware on outside literally falling off. Absolutely ridiculous Cell 267-614-**** Who dropped the ball this time?
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Ed M Dkd
map-marker Avon, Indiana

Find another company

I bought a new house. that was 14 years old. The bottom seal of the garage door needed to be replaced. I called the overhead door company and they do not make the seal for that garage door anymore nor is there any secondary market to buy the seal. Overhead Door appears to be a preparatory parts Company, meaning you have to go through them to buy parts. I would caution other customers about buying from them because they can discontinue the parts when they so well please.
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Loss:
$1000
Reason of review:
Part is not produced anymore

Preferred solution: Let the company propose a solution

Anonymous
map-marker Fort Mill, South Carolina

No show / no call to reschedule

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Scheduled a service call needed for inspection sign off for closing of my townhome a month prior to the closing. Appointment day came, I took the day off work to wait out the 4 hour window. I no longer live in townhome & driving there takes an hour/ no traffic. I began the journey & called to see if I was the last stop of the day. I was informed the technician I was on the scheduled with quit & others were booked. NO CALL, NO CARE, NO HELP. They were just going to NO SHOW. Call someone else if you need your garage door serviced in Charlotte Trying Tip Top Garage Door. They were courteous professional and got an appointment that would work for me not to delay the closing of my townhome!
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