I had overhead door company come out to repair a garage door and ended up purchasing a legacy 850 series, I’m so elated to tell you that Carl and Thomas are a great asset to your company, they were super knowledgeable and truly loved their job. On 8/7/2018 they made my...Read more
I thought the door seal on my garage door was going bad since it was 5-6 years old. I was getting water seepage in the garage whenever it rained hard. I naturally thought the door seal might have something to do with it. I wanted them to come look at my door seal and...Read more
I didn't like
- Being charged a trip fee for no work done
Called the local office in Ocala, Florida. The polite lady said that a technician would call me to set up an appointment . Sadly the call never came. I called Discount Garage Doors and they set up an appointment for the next day. The repairman arrived on time and...Read more
I didn't like
Overhead Door - Horrible
Customer service will not help you with anything even through you call the head corporation. They say they are privately own. So good luck. This company is the worse ran company.
The door came with scratches, (even though the components were wrapped, go figure) the rail pieces aren't flush, so the rollers have difficulty going up and down, the door isn't even the correct size because the lazy, lazy employee couldn't be bothered to power it up...Read more
Installing contractor treats it's good technicians(that are drugfree) terrible and sets them up for failure. For example, techs are given jobs that are scheduled early but put company priorities ahead of promises to customers such as start and completion times. Safety...Read more
came out to look garage door repair and give estimate. Guy came out, promised estimate call back in 2 days. A week later no call. Called in to the office and was promised a call back in, you guessed it 2 days. Still no call. Called back a second time and again promise...Read more
Overhead Door - Crummy product
the door works 10-12 times and quits closing. eventually overhead door manages the 1/2 mile long haul to my house. they "adjust" the door and it works another week, longer if i park outside. the door product is junk. the company's job is to make a door that opens and closes. so far, they have failed to do their job.
Door breaks 2 months past warranty-$80 plus $120 per hour to fix and rounded up to next 15 minutes. Our second house with a problem--first house they gave us an opener with a known defect (repair guy told us when he came by) and tried to charge us for the new opener...Read more
Had an Overhead Door 850 unot installed. Would not work consistently with remotes provided or my Homelink in my car. Then light in the wired button in the garage quit working, all in 1st month. Service call, which they tried to charge for, accomplished nothing. 2nd...Read more
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